Frequently Asked Questions

Find answers to common questions about Kiboko Safaris

Common Questions

Everything you need to know about our properties and services

Kiboko Safaris offers a diverse range of accommodations to suit different preferences and needs. These include:

  • Luxurious lodges like Africa House Malawi and Mitengo House, which are now managed by 12 Travel, ensuring continued excellence in service and hospitality.
  • Eco-friendly retreats such as Msandile River Lodge in Zambia, featuring step-in tents, en-suite tents, and chalets.
  • Charming riads like Riad Farhan in Marrakech, Morocco, with traditional Moroccan design and modern comforts.
  • Private beach cottages such as Kuwona Cottage on the shores of Lake Malawi, perfect for a peaceful getaway.

Each property is designed to provide comfort, cultural immersion, and stunning natural or urban surroundings.

Kiboko Safaris offers a variety of activities depending on the location:

  • At Msandile River Lodge, enjoy game drives, guided walks, and night drives in South Luangwa National Park, along with relaxation by the pool or on the roof terrace.
  • In Malawi, explore the vibrant culture and natural beauty through visits to national parks, beaches, and cultural sites. For stays at Africa House or Mitengo House, managed by 12 Travel, experience the tranquility of Lilongwe's scenic areas or nearby attractions.
  • At Riad Farhan, experience the charm of Marrakech with excursions to nearby attractions or simply relax in the serene courtyard and rooftop terrace.
  • For those staying at Kuwona Cottage, unwind by the lake, go swimming, or take part in water sports.

Our friendly staff is always ready to help you plan your activities based on your interests.

As of recent updates, 12 Travel has taken over the management of Africa House Malawi and Mitengo House, ensuring these iconic properties continue to uphold the high standards of quality, comfort, and cultural authenticity that Kiboko Safaris is known for.

In addition to managing these lodges, 12 Travel also operates the safari experiences previously offered by Kiboko Safaris, providing guests with seamless access to unforgettable adventures in Malawi's stunning landscapes and wildlife reserves.

Whether you're seeking business accommodation, a leisurely stay, or an exciting safari experience, both Africa House and Mitengo House remain exceptional choices for travelers visiting Malawi.

The best time to visit Msandile River Lodge is during the dry season from May to October. During this period:

  • Wildlife viewing is at its best as animals congregate around water sources
  • The weather is pleasant with cooler temperatures
  • Road conditions are better for game drives
  • Malaria risk is lower

The peak months for wildlife viewing are July to October, but these are also the most popular months, so early booking is recommended.

Yes, Riad Farhan is family-friendly and welcomes children of all ages. Here's what makes it suitable for families:

  • Spacious rooms that can accommodate extra beds
  • Central courtyard provides a safe play area
  • Staff are experienced in catering to families
  • Can arrange child-friendly excursions in Marrakech
  • Traditional Moroccan meals can be adapted for children's tastes

We recommend discussing your family's specific needs when booking to ensure we can provide everything required for a comfortable stay.

Kuwona Cottage offers a truly unique experience for several reasons:

  • Private beachfront location on Lake Malawi with stunning sunrises
  • Intimate setting with only one cottage, ensuring complete privacy
  • Authentic Malawian design combined with modern comforts
  • Direct access to some of the best freshwater snorkeling in Africa
  • Personalized service with staff dedicated just to your stay
  • Opportunity to experience local fishing village culture

It's perfect for couples or small families looking for an exclusive, off-the-beaten-path experience.

We accept various payment methods for your convenience:

  • Credit cards (Visa, Mastercard, American Express)
  • Bank transfers
  • Online payment platforms (PayPal, Stripe)
  • Cash payments at our properties (USD, EUR, GBP, ZAR, MWK)

Please note that payment options may vary depending on the property and booking method. Specific payment instructions will be provided during the reservation process.

Yes, all our properties offer Wi-Fi access, but the quality and availability may vary depending on the location:

  • Africa House and Mitengo House in Malawi provide reliable high-speed Wi-Fi throughout the property
  • Msandile River Lodge offers Wi-Fi in common areas with limited bandwidth due to its remote location
  • Riad Farhan provides complimentary Wi-Fi in all rooms and common areas
  • Kuwona Cottage has Wi-Fi available, but it may be slower due to its beachfront location

We encourage guests to disconnect and enjoy the natural surroundings, but we understand the need to stay connected when necessary.

Our cancellation policy varies by property and season:

  • Standard Cancellation: Free cancellation up to 14 days before arrival
  • 7-14 Days Before Arrival: 50% of total booking cost
  • Less than 7 Days: 100% of total booking cost
  • Peak Season (June-October): Stricter cancellation terms apply (30 days notice required)

We strongly recommend purchasing travel insurance to cover unexpected cancellations. Specific cancellation policies will be detailed in your booking confirmation.

Absolutely! We offer convenient airport transfer services to and from all our properties to make your journey as smooth as possible.

  • For Africa House and Mitengo House:
    Only USD 45 one way – whether it’s an airport pickup or drop-off
    Ideal for up to 3 guests with luggage

  • Friendly meet-and-greet service at the airport

  • Available 24/7 with advance booking

  • Please share your flight details at least 72 hours before arrival

  • Child seats available on request

Let us take care of your airport transfer so you can start or end your stay worry-free!